Support
Frequently Asked Questions
Everything you need to know about using Chapa — from registration to payments and beyond.
What are the requirements to register on Chapa?
To register on Chapa, you will need:
Business License
TIN certificate
Memorandum of association (if applicable)
Proof of address
General Manager's ID (for PLCs) or Sole Owner's ID (for sole proprietorships)
What is the transaction fee for local and international payments?
How long will the verification process take for document approval?
Can we use our passport or driving license as an ID when we upload documents?
I have a small startup business but I don't have a business license. Can I create an account?
Do I need to download the authenticator app to receive the OTP?
How do I switch to live mode after I receive an acceptance email from compliance?
What is the difference between a ledger and an available balance?
What payment methods are supported by international payment using Chapa?
Does Chapa support payment processing for donations?
Does Chapa offer an official support channel?
How do I verify my API key?
Can I integrate Chapa with my website or app?
What happens if a payment fails?
Why does it say "OTP needed" when I try to withdraw?
What is the "Fund Account" option in the Balance section, and how does it work?
Ready to start?
Create your own account instantly, or contact our sales team to help you create a custom package tailored specifically for your business.
